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Delivery Manager

The Role

You will be accountable for the delivery of all services by your team into aligned customers, maintaining a direct relationship with them at all levels during the full customer lifecycle, identifying and delivering high quality business outcome opportunities and solutions.

As a Delivery Manager you will be accountable for:

Building and Maintaining Customer Relationships

  • Understanding the needs and goals of customers and their teams and using that knowledge to deliver their business outcomes and alongside sales colleagues introduce additional Xtravirt products and services
  • Maintaining customer relationships in partnership with sales colleagues addressing customer requirements, outcomes and technical needs as well as identifying opportunities for expanding Xtravirt’s footprint

Your Team’s Performance

  • Building and maintaining your delivery team, ensuring they are motivated, collaborating and performing to a high quality
  • Identifying obstacles and helping the team to overcome them
  • Focussing the team on what is most important to the delivery of products and services
  • Encouraging and facilitating continuous improvement of the delivery team through coaching and mentoring
  • Leading by example in delivering the highest level of operational service to clients by coordinating the activities of the delivery team across all areas

Required Skills

As Delivery Manager the skills needed to perform will include:

Project and Delivery Practices

  • Knowing about and leading on a range of project and delivery tools and techniques, with an ability to coach within and outside of your team
  • Establishing feedback loops for teams; taking responsibility for the translation and measurement of value (what you put in and what you will get out) and ensuring this relates to practical objectives and the customer needs
  • Ensuring the team has a situational awareness of work and priorities across the team. You will ensure that working practices are iterated to achieve effective delivery
  • Monitoring customer engagements and project delivery, tracking to ensure alignment to agreed customer outcomes. With PMO support, you communicate progress to the customer in collaboration with Sales account management 
  • Ensuring that risks and issues are identified in a timely manner and working with internal teams and the customer to agree appropriate controls, mitigation and resolution actions.
  • Initiating and managing “return to green” activity where required to assure progress and expected outcomes.

Commercial and Financial Management

  • Supporting effective budget management within the constraints of the team or project
  • Knowing how to monitor projected budgets against expenditure

Communication skills

  • Communicating effectively across organisational, technical and stakeholder boundaries, understanding the context required at each level
  • Advocating and communicating what a team does to create trust and authenticity
  • Successfully reacting and responding to challenges

Life-cycle perspective

  • Understanding and leading a team through the different phases of the service lifecycle, contributing to, planning, or running these
  • Maintaining processes through the delivery phases and onward into managed services
  • Maintaining and iterating a product or service over time to continuously meet user needs
  • Understanding incident management and service support so that products or services are built effectively

Maintaining delivery momentum

  • Being ‘hands on’ and enabling the team to solve issues and unblock problems
  • Knowing how to drive teams and set the pace, ensuring teams are working towards delivery commitments
  • Effectively managing and tracking the mitigation of risks
  • Managing various dependencies across teams

Planning

  • Taking a consistent and ongoing approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping
  • Knowing how to communicate plans, planning assumptions and progress to a range of stakeholders
  • Maintaining the cadence of delivery and managing the relationships between Xtravirt and customers at all levels within and across teams

Team dynamics and collaboration

  • Knowing how to build successful delivery teams understanding team styles and how people work together
  • Maintaining, influencing, and motivating a team through providing and receiving feedback or facilitating other feedback loops
  • Ensuring the health of a team and facilitating conflict resolution, accelerating team performance
  • Ensuring that the team works in a transparent way and that the work is understood externally
  • Creating an open and collaborative working environment; you are flexible, adaptable and have a willingness to learn
  • Knowing how to help teams maintain a focus on delivery while being aware of the importance of personal and professional development

Experience and Qualifications

As Delivery Manager you:

  • Must have and be able to evidence 3 years technical consulting delivery experience in design, deployment, and transition
  • Must have and be able to evidence 2 years significant experience in the leadership and management of a team either as a technical lead, senior project / programme manager or senior team member delivering short, medium or long-term business technical and outcome objectives
  • Must have and be able to evidence experience of the principles of project management and how you have delivered against them
  • Should have completed the Prince 2 Foundation course and be working towards the Prince 2 practitioner certification or a similar project management framework
  • Should have completed the ITIL Foundation course and be working towards being a certified ITIL Practitioner
  • Should have demonstratable experience of service management and opportunity identification within multiple customers

overview of Xtravirt

Xtravirt is a modern cloud consulting and managed services business.  We believe in empowering enterprises to innovate and thrive in an ever-changing digital world.  Our professional services capabilities are recognised as being ‘best in class’ by some of the world’s leading technology vendors and have earned global acclaim.  We are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies.

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Digital Transformation journey?

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Delivery Manager

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