Workspace optimisation for leading travel operator

Custom health check of Citrix environment results in significant reduction in login times and increased server stability

The customer

Established for over 30 years, this leading travel operator is the most successful transatlantic tour operator and market leader for travel to the USA and the Caribbean.

The situation

  • Ensure existing environment was configured optimally in preparation for the years’ busiest trading period
  • Issue resolution within existing environment affecting services of user performance
  • Executive strategy for future infrastructure transformation
  • Strategic IT plan to be developed for future organisation and IT expansion

Our approach

  • Implementation of automated analytics assessment ( provided quick visibility and a health check of the underlying VMware® environment
  • Recommendations report and action plan delivered
  • Technical workshops and troubleshooting sessions, identifying common issues such as user profile management and server instability
  • High level workshop focussing on future workspace platform options and service delivery models

Outcomes achieved

  • 63% reduction in login times due to optimisation of Citrix® solution
  • Significantly increased server stability resulting from the recommended maintenance plan
  • Training and enablement on future solution options for Citrix and Cloud
  • Immediate resolution of majority of existing environment issues
  • Comprehensive assessments including VMware and Citrix environments

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