Forget everything you thought you knew about IT managed services.
For too long, traditional Managed Service Providers and IT outsourcing providers have been entrapping businesses with licenses, tools, and operational processes all embedded into the offering and sitting on the provider’s platform. This one-size-fits-all model puts their own success ahead of those they ‘support’. Rigid frameworks, inflexible contracts, and no customer ownership of the operational ecosystem create contractual lock-in and an unpalatable cost of exit.
We are one step ahead!
Meet Xtravirt Managed Services (XMS), a unique and flexible portfolio of managed services that have been designed to be different, meeting the needs of your business today, and adapting as things evolve.
You’ve got the power
In today’s dynamic IT landscape, you need more than a service partner, you need a strategic partner that adapts as quickly as you do. At Xtravirt, we don’t just manage your IT – we empower your business. Our approach challenges everything you’ve come to expect from managed services:
YOU own the licenses and the platforms
Configurations are managed within YOUR environment
Data & security perimeters are under YOUR control
We act as a seamless extension of YOUR team
YOU have the ultimate control of YOUR supply chain
YOU continue to own a fully functional environment, with Xtravirt providing agreed operational and management capabilities
Managed services, re-invented
Xtravirt Managed Services ensure your IT team is better supported as it transitions from Day 1 to Day 2 operations, and that IT investments deliver the promised ROI. Our re-invented approach acknowledges that against the backdrop of a global skills shortage, IT teams everywhere are under greater pressure to:
- Do more with less
- Support programs of change, whilst staying on top of day-to-day IT operations
- Protect against increasing cyber threats
- Meet regulatory and compliance requirements
- Demonstrate complete visibility with documented reports which evidence they are in control
So, how do Xtravirt Managed Services make this possible?
Core modules: Building blocks of success
Our core modules are the individual components you need to address specific operational challenges and strategic objectives, with the service desk at the centre. XMS core modules include:
Escalated support
Whether you need support with an entire platform, components of the platform, or just specific features, we can provide:
- 24/7 support capabilities
- Clearly defined operating models
- Documented roles and responsibilities
- Regular reviews and updates of shared responsibility models
Extending a network
We keep your systems running smoothly through:
- Proactive monitoring and daily system checks
- Automated event response and incident prevention
- Expert engineering consultants performing regular environment reviews
- Comprehensive documentation supporting compliance requirements (DORA, ISO27001, Cyber Essentials, etc.)
Managed maintenance & operational management
These two modules are closely linked, with our team handling service requests and changes within your existing processes, including:
- Pool management
- Entitlement reviews
- Change implementation following your established procedures
Flex services: On-demand expertise
Our flex services are the optional bolt-on services to our core modules, when you need specialised assistance for specific projects or initiatives. They include:
- Image management
- Patch management
- Risk & compliance management
- Technical design authority
- One-time health assessments
- Major upgrade support
- Application packaging
Managed offerings: Comprehensive solutions
Sometimes you know exactly what outcome you want to achieve. Our managed offerings provide full-service solutions with outcome-focused approaches. Again, these services can be tailored to your needs. For example, for organisations using Omnissa Horizon (formerly VMware Horizon), our Managed VDI offering can range from infrastructure-only support to comprehensive management including image maintenance and application packaging.
XMS managed offerings include:
- Managed VDI
- Managed back-up
- Managed data centre
- Managed DR
- Managed Microsoft 365
- Workload patch management
Why choose Xtravirt Managed Services?
Xtravirt’s legacy is deep in the heart of VMware consulting, where we built our reputation on unparalleled technical expertise. As we worked closely with customers, we witnessed them struggling with inflexible managed services that constrained rather than enabled their growth.
Drawing on our years of VMware expertise, we reimagined managed services from the ground up – creating a model that puts your organisation’s unique needs at the centre.
Are you ready to explore managed services with a partner who believes in true collaboration?
Contact us to discuss your specific challenges and discover the perfect combination of services for your organisation.