Technical Delivery Manager - the role, purpose and mission
We have an exciting opportunity for an experienced Technical Delivery Manager to join our team in Sofia, Bulgaria. This is a pivotal leadership role, providing a practical mechanism to strengthen technical and people leadership while improving delivery governance, quality, resource utilisation and customer confidence.
As Technical Delivery Manager, you will ensure that projects are delivered predictably, efficiently and to a consistently high standard, while also creating the conditions for the team to operate sustainably and develop their technical and professional capabilities.
Your remit will span proactive workload management, technical guidance, quality assurance, risk and governance oversight, resource planning, and support for customer escalations.
By joining our team, you will receive a competitive remuneration package, benefits, and a personalised development plan to help you achieve your professional goals. This role is based in our Bulgaria team (Sofia Office) and applicants must have the right to work in Bulgaria.
Key Responsibilities and Core Objectives
Team & Technical Leadership
- Technically lead, coach and develop the Bulgarian team in close collaboration with the UK technical leadership to ensure global alignment
- Provide architectural advice, act as a point of escalation for technical obstacles, and serve as a safety net to guide and support the team through challenging situations
- Monitor individual workloads and proactively balance task distribution to prevent burnout and maintain a sustainable pace
- Conduct regular one-to-one meetings to provide constructive feedback, foster growth and ensure high team morale and motivation
Practice Development
- Build and maintain the delivery methodology, including standard project practices: the repeatable process by which the business delivers engagements consistently
- Identify gaps in team capability and make recommendations for hiring and development
- Help develop Senior Consultants toward Architect level by defining the project practices and delivery experience they need to lead engagements independently
Operations & Governance
- Review, tailor and improve current company processes to sustainably support future growth
- Create and own governance practices, policy adherence, documentation quality and risk mitigation processes
- Assist with resource management and actively participate in planning sessions
Project Delivery & Quality Assurance
- Supervise the end-to-end delivery process to ensure all project commitments are met on time and to a high standard
- Break down project scopes, assign tasks strategically based on current team demand, and guide the team in accurate task estimation
- Support Project Managers in providing realistic and reliable delivery estimates to Broadcom and customers
- Participate in customer meetings, handle client escalations, and lead final reviews before customer handover
- Review pull requests to ensure strict code quality and adherence to technical best practices
- Review project documentation and establish standardised templates to streamline future delivery
Talent Acquisition & Development
- Organise, coordinate and participate in candidate interviews
- Guide the onboarding and integration of new team members
- Identify and suggest training and career development paths for the team
- Assist with any other administrative or management tasks as required
Key Skills & Experience
The position requires deep technical expertise, strong leadership presence and a commercially aware, governance-minded approach. Candidates should demonstrate experience in:
- Deep technical expertise in VMware Cloud Foundation, NSX and vSAN, with hands-on delivery experience
- Proven ability to lead complex technical engagements end-to-end, with successful customer outcomes and value
- Experience defining or embedding delivery methodologies in a professional services context
- Ability to operate and lead with authority across teams without line management: influencing through credibility
- Commercial awareness: understanding of how delivery quality and forecast accuracy impact business performance
- Strong written and verbal communication, including the ability to produce and review client-facing deliverables to a high standard
- Excellent communication skills in English (both written and verbal)
Preferred Qualification (highly valued):
- Active within the vendor community, attending VMUGs and similar events
- Own blogs or otherwise support the business’s publishing of content on websites and social media
Benefits of working with Xtravirt
- 25 days annual leave per year (excluding public holidays)
- Private and comprehensive health insurance
- Death in service benefit (EUR 90,000 in case of an event)
- Food vouchers (€ 102,26 monthly)
- Company funded Multisport card
- Employee package review every six (6) months
- €200 equipment fund for home office enhancement, every 2 years
- Internet and mobile monthly allowance (€ 40/ monthly)