The Account Director Role
The Account Director is a senior role responsible for driving strategic growth and long-term value across Xtravirt’s most important client relationships. This role oversees the development, health, and performance of key accounts, ensuring alignment between client objectives and Xtravirt’s service capabilities. Acting as a trusted advisor, the Account Director influences strategic direction, fosters innovation, and secures Xtravirt’s position as a long-term partner.
Skills and attributes
- Proven experience in strategic influence and alignment with client goals
- Secure strong account retention and growth
- Strong relationship-building and stakeholder engagement skills
- Able to articulate service offering value and benefits
- Contributor to innovation and brand elevation
Key responsibilites
- Strategic account management: Lead and grow strategic accounts in line with company objectives
- Client relationship leadership: Build and maintain executive-level relationships, serving as the senior point of contact
- Revenue growth: Drive upselling, cross-selling, and account expansion across Xtravirt’s core and ecosystem offerings
- Needs assessment: Identify evolving client needs and align solutions accordingly
- Issue resolution: Ensure timely and effective resolution of client concerns
- Reporting & analysis: Deliver regular account performance updates to senior leadership
- Feedback loop: Capture client insights to inform service and product development
Qualifications and experience
- Leadership: Proven ability to collaborate across cross-functional teams and inspire performance
- Strategic thinking: Strong analytical and planning skills to drive growth
- Relationship management: Exceptional interpersonal skills with executive-level stakeholders
- Solution acumen: Deep understanding of private cloud and associated services
- Communication: Excellent written, verbal, and presentation skills
- Problem solving: Creative and proactive approach to client challenges
- Opportunity management: Skilled in managing multiple priorities and aligning internal resources
- Attention to detail: Precision in documentation, proposals, and follow-ups
- Networking: Active engagement in industry events and thought leadership
Benefits of working with Xtravirt
- Rewarding salary commensurate with experience
- 25 days’ leave plus public holidays
- Hybrid working
- Private healthcare – includes wellbeing and EAP
- Pension and death in service insurance
- Company and social events
- Employee recognition and reward
- Professional development programme
- Discounted retail, travel, and entertainment
Take the next step
Apply by completing the form below including your CV and covering letter, alternatively, for job enquiries please email careers@xtravirt.com.